Welcome to Heeladina.com. This website and domain name are owned and operated by ONE CLICK ENTERPRISE, Business Registration No. 002605042-W.
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Heeladina.com, hereinafter referred to as “Heeladina”, ”us ” or ”we”, at the Heeladina website or mobile website.
By using Heeladina.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
The inclusion of any products on Heeladina.com at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on Heeladina.com at the time you place your order.
Heeladina want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Heeladina site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
PRICES AND DELIVERY CHARGES
The prices displayed at Heeladina.com do not include a delivery charge. Delivery charge to Peninsular Malaysia is RM10 cap to maximum 10 items while delivery charge for Sabah Sarawak is RM15 cap to maximum 10 items. FREE DELIVERY if purchases is above RM150.
We are using Ninjavan, ABX Express or DHL to deliver your order.
The price does not include import taxes or custom duties. Import taxes/custom duties will be charged by your carrier at delivery and Heeladina does not compensate these charges.
ORDERING/CONCLUSION OF CONTRACT
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Heeladina Customer Service who will settle the refund.
Heeladina exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
All orders will be processed within 3-8 working day(s) of receiving payment and will be shipped to their respective destinations within 1-5 working day(s) (1-7 working day(s) for East Malaysia). Tracking numbers will be provided via email.
Please note that Heeladina is not responsible for any delays, however, if your parcel is failed to be delivered within fourteen days of receiving your notification e-mail, please contact our customer service at ask@Heeladina.com.
WITHDRAWAL OF ORDER
For orders that are made separately and have been successfully paid for; any cancellation, amendment or combination of orders are not allowed. Prior to making full payment, please confirm that the item(s), colour, size, quantity and address are accurate.
If you wish to exchange the faulty and defective items, please provide us with notice in writing either by post, preferably by email to Heeladina Customer Service at ask@Heeladina.com
You can pay for your goods by using direct payment from major bank in Malaysia including Maybank2u, Cimbclicks, Bank Islam, RHB Online, FPX and Hong Leong Bank only. You will be directed to your preferred payment channel when you proceed to check out. We also accept payment by Paypal and credit card. Please note that any applicable bank charges will be borne by you.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
If there are defects in the goods you have purchased, Heeladina abides by all statutory guarantee regulations. If you have a complaint regarding manufacturing faults in goods that we have sold, including damage incurred in transit, please let us know by returning the goods to us without delay.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
OWNERSHIP OF RIGHTS
All intellectual property rights, such as trademarks and copyrights at Heeladina.com remain with licensors. Any use of Heeladina.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Heeladina.